Booking information
Useful tips for your holiday at the Hotel Völserhof
Additional hotel facilities
- Relaxation oasis with coloured light sauna, bio-sauna, steam room, outdoor courtyard, relaxation room with spa loungers
- Lobby, bar
- Lounge
- Garden
- Ski cellar with ski boot dryer
Arrival & departure
On day of arrival rooms are available from 3.00 pm. We kindly ask guests to vacate their rooms by 11.00 am an day of departure. For an additional charge: early check-in and late check-out, if possible.
Equipment for babies & toddlers
We provide cots and highchairs for our younger guests free of charge.
Free internet
Free wi-fi internet available throughout the whole hotel.
Room & hotel safe
Each room is equipped with a safe. You can also deposit your valuables in our hotel safe at reception.
Smoking
Smoking is not permitted in the rooms. A cleaning charge of € 150,– will be levied in the event of a breach of this rule.
Gastein Card
After checking in, you will receive the Gastein Card, which entitles you to numerous benefits and discounts throughout the Gastein Valley. You’ll benefit from attractive offers on places to visit, leisure activities and other services during your stay.
Guest Mobility Ticket
Use public transport in the province of Salzburg conveniently and at no extra cost: including arrival and departure with ÖBB rail connections, valid from the first stop within Salzburg.
Free mountain railway (ascent and descent)
When booking in summer 2026, use of the Gastein mountain railways (Schlossalmbahn, Stubnerkogel and Graukogelbahn) is included.
Extra Service
For services that are not included in our inclusive services, a surcharge is to be expected.
Online Check-In
You are welcome to check in from the comfort of your own home: https://bit.ly/3PwP5fy
Car park
Our free parking spaces are available subject to availability. Please note that it is not possible to reserve a parking space in advance.
Resort tax
Room rates do not include tourist tax (€ 2,90 per night per person aged 15 and over). For stays of 5 nights or more, a one-off charge of € 1,10 will be applied.
Conditions of payment
We accept cash, Maestro, Mastercard and Visa as payment methods.
Conditions of cancellation
Cancellation conditions according to Austrian Hotel Regulations apply.
You may cancel your booking without charge up to 3 month prior to your arrival.
From 3 month up to 1 month prior to your arrival, that cancellation fee is 40% of the cost of the booking.
From 1 month to 1 week prior to your arrival, the cancellation fee is 70% of the booking price.
When you cancel during the last week before you arrive we will invoice you 90% of the cost of your booking, on early departure or now show 100%.
Tour guide in Gastein
Your comprehensive digital travel companion: Platform for various tours, excursion destinations, hotels, restaurants and infrastructure providers.
Miscellaneous
Rooms may vary from the images and floor plans shown. All prices are in EURO. Subject to change, errors and omissions excepted.
